Privacy Policy
Effective Date: August 11, 2020;
Last updated: August 11, 2020.
We at Guni (“Guni”, “we”, “us”) respect your privacy and want you to understand how we collect, use, and disclose information about you. This Privacy Policy covers our data collection practices and describes your rights to access, correct, or restrict our use of your personal information.
Unless we link to a different policy or state otherwise, this Privacy Policy applies when you visit or use the Guni website, mobile or desktop applications, browser extensions, or related services (the “Services”).
By using the Services and interacting with us, you agree to the terms of this Privacy Policy. You shouldn’t use the Services if you don’t agree with this Privacy Policy.
1. Information We Collect
We collect certain information from and about you directly, like information you enter yourself, data about your preferences (settings). We also collect some information automatically, like information about your device, your mobile phone number and what parts of our Services you interact with or spend time using.
1.1 Information You Provide to Us
We may collect different information from or about you depending on how you use the Services. Below are some examples to help you better understand the information we collect. When you create an
account and use the Services, we collect any information you provide directly, including:
Account Information
In order to use certain features (like sending an SMS from our web application), you need to create your account using email address. When you create a Guni account, we collect and store the information you provide, like your verified email address, phone number, and assign you a unique identifying number (“Account Data”).
Payment Data
If you make purchases (for example, when upgrading to our premium version), we collect certain information about your purchase (such as your zip code) as necessary to process your order. You must provide certain payment and billing information directly to our payment processing partners, including your name, credit card information, and zip code. For security, Guni does not collect or store sensitive cardholder data, such as credit card numbers or card authentication data.
Content
When you send or receive SMS or MMS messages, we synchronize and store this information to deliver the features and functionality in the Services. Other examples of content include , phone battery level, and synced app notifications (if you choose to enable this optional feature).
Settings
You can choose to set preferences in our applications. For example, if you would like to enable or disable notifications in our desktop application.
Customer Support Communications
If you contact us for support or to report a problem or concern (regardless of whether you have created an account), or if you reply to a message we send, we collect and store your contact information, support request, and other data about you like your name, email address, location, operating system, IP address, and any other data you provide or that we collect through automated means (which we cover below). We use this data to respond to you and research your question or concern, in accordance with this Privacy Policy.
Surveys and Promotions
We may invite you to complete a survey or participate in a promotion (like a contest, sweepstakes, or challenge), either through the Services or a third-party platform. If you participate, we will collect and store the data you provide as part of participating, such as your name, email address. That data is subject to this Privacy Policy unless otherwise stated in the official rules of the promotion or in another privacy policy on the third-party platform. The data collected will be used to administer the promotion or survey, including for notifying winners and distributing rewards. To receive a reward, you may be required to allow us to post some of your information publicly (like on a winner’s page). Where we use a third-party platform to administer a survey or promotion, the third party’s privacy policy will apply.
The information listed above is stored by us and associated with your account.
1.2 Information We Collect through Automated Means
When you access the Services, we collect certain information by automated means, including:
System Data
Technical information about your computer or device, like your IP address, device type, operating system type and version, unique device identifiers, browser, browser language, and other systems data, and platform types (“System Data”).
The information listed above is collected through the use of server log files and tracking technologies, as detailed in the “Cookies and Data Collection Tools” section below. It is stored by us and associated with your account.
We keep all of this information for a reasonable period of time in connection with your on-going business with us. You have the right to withdraw your consent to use of your Personally Identifiable Information at any time by contacting us via support@guni.com.au
2. How We Get Information About You
We use tools like cookies, web beacons, analytics services, and advertising providers to gather the data listed above. Some of these tools offer you the ability to opt out of data collection.
2.1 Cookies and Data Collection Tools
As detailed in our Cookie Policy below, Guni and service providers acting on our behalf (like Google Analytics and third party advertisers) use server log files and automated data collection tools like cookies, tags, scripts, customized links, device or browser fingerprints, and web beacons (together, “Data Collection Tools”) when you access and use the Services. These Data Collection Tools automatically track and collect certain System Data and Usage Data (as detailed in Section).
1) when you use the Services. In some cases, we tie data gathered through those Data Collection Tools to other data that we collect as described in this Privacy Policy.
We use cookies (small files that websites send to your device to uniquely identify your browser or device or to store data in your browser) for things like analyzing your use of the Services, personalizing your experience, making it easier to log into the Services, and recognizing you when you return. We use web beacons (small objects that allow us to measure the actions of visitors and users using the Services) for things like identifying whether a page was visited, identifying whether an email was opened, and advertising more efficiently by excluding current users from certain promotional messages or identifying the source of a new mobile app download.
Guni uses the following types of cookies:
- Preferences: cookies that remember data about your browser and preferred settings that affect the appearance and behavior of the Services (like your preferred language).
- Security: cookies used to enable you to log in and access the Services; protect against fraudulent logins; and help detect and prevent abuse or unauthorized use of your account.
- Functional: cookies that store functional settings.
- Session State: cookies that track your interactions with the Services to help us improve the Services and your browsing experience, remember your login details, and enable processing of your purchases. These are strictly necessary for the Services to work properly, so if you disable them then certain functionalities will break or be unavailable. You can set your web browser to alert you about attempts to place cookies on your computer, limit the types of cookies you allow, or refuse cookies altogether. If you do, you may not be able to use some or all features of the Services, and your experience may be different or less functional.
2.2 Analytics
We use analytics services like Google Analytics. These services use Data Collection Tools to help us analyze your use of the Services, including information like the third-party website you arrive from, how often you visit, events within the Services, usage and performance data, and where the application was downloaded from. We use this data to improve the Services, better understand how the Services perform on different devices, and detect fraud.
2.3 Third Parties
3. What We Use Your Information For
We use and process your information to do things like provide our Services, communicate with you, troubleshoot issues, secure against fraud and abuse, improve and update our Services, analyze how people use our Services, and as required by law or necessary for safety and integrity.
We use and process the information we collect through your use of the Services to:
- Provide and administer the Services, including the core functionality and features of the Guni product.
- Send you administrative messages and information, including messages from our technical and support teams, notifications about changes to our Service, and updates to our agreements.
- Send you information and in-app messages about new services, features, promotions, newsletters, and other available Guni products.
- Manage your account preferences.
- Facilitate the Services’ technical functioning, including troubleshooting and resolving issues, securing the Services, and preventing fraud and abuse.
- Solicit feedback from users.
- Market and administer surveys and promotions administered or sponsored by Guni.
- Learn more about you by linking your data with additional data through third-party data providers or analyzing the data with the help of analytics service providers.
- Identify unique users across devices.
- Improve our Services and develop new products, services, and features.
- Analyze trends and traffic, track premium upgrades, and track usage data.
- Process payments and subscriptions (if you’ve upgraded to our premium version).
- Provide customer support.
- Enforce our Terms of Service.
- Advertise the Services on third-party websites and applications.
- As required or permitted by law.
- As we, in our sole discretion, otherwise determine to be necessary to protect and to ensure the safety or integrity of our users, employees, third parties, the public, or our Services.
Our basis for processing your information is primarily to provide the products and features in the Services, as described in our Terms of Service. We may also process information based on consent or for our legitimate interest.
4. Who We Share Your Information With
We may share certain information about you (but not your Content, for example, your SMS & MMS Text Messages) with companies performing services for us, our business partners, analytics providers, companies helping us run promotions and surveys. We may also share your data as needed for security, legal compliance, or as part of a corporate restructuring. Lastly, we can share data in other ways if it is aggregated or de-identified or if we get your consent or as otherwise permitted by law.
We may share your information with third parties under the following circumstances or as otherwise described in this Privacy Policy:
- With Service Providers, Contractors, and Agents: We share some of your information (but not your Content, for example, your SMS & MMS Text Messages) with third-party companies who perform services on our behalf, like payment processing, data analysis, marketing and advertising services (including retargeted advertising), email and hosting services, cloud storage providers and customer services and support. These service providers are required to use this information solely as we direct, to provide our requested service.
- To Administer Promotions and Surveys: we may share your data as necessary to administer, market, or sponsor promotions and surveys you choose to participate in, as required by applicable law (like to provide a winners list or make required regulatory filings), or in accordance with the rules of the promotion or survey.
- For Security and Legal Compliance: We may disclose your information to third parties if we (in our sole discretion) have a good faith belief that the disclosure is:
- Permitted or required by law.
- Requested as part of a judicial, governmental, or legal inquiry, order, or proceeding.
- Reasonably necessary as part of a valid subpoena, warrant, or other legally-valid request.
- Reasonably necessary to enforce our Terms of Use, Privacy Policy, and other legal agreements.
- Required to detect, prevent, or address fraud, abuse, misuse, potential violations of law (or rule or regulation), or security or technical issues; or
- Reasonably necessary in our discretion to protect against imminent harm to the rights, property, or safety of Guni, our users, employees, members of the public, or our Services.
- We may also disclose data about you to our auditors and legal advisors in order to assess our disclosure obligations and rights under this Privacy Policy.
- During a Change in Control: If Guni undergoes a business transaction like a merger, acquisition, corporate divestiture, or dissolution (including bankruptcy), or a sale of all or some of its assets, we may share, disclose, or transfer all of your data to the successor
organization during such transition or in contemplation of a transition (including during due diligence). - After Aggregation/De-identification: we can disclose or use aggregate or de-identified data for any purpose.
- With Your Permission: with your consent, we may share data to third parties outside the scope of this Privacy Policy.
5. Security
6. Your Rights
personal information. Parents who believe we’ve unintentionally collected personal information about their underage child should contact us for help deleting that information.
6.1 Your Choices About the Use of Your Information
You can choose not to provide certain data to us, but you may not be able to use certain features of the Services.
- To stop receiving promotional communications from us, you can opt out by using the unsubscribe mechanism in the promotional communication you receive. Note that regardless of your preferences for promotional communications, we will send you transactional and relationship messages regarding the Services, including administrative confirmations, order confirmations, important updates about the Services, and notices about our policies, unless you request to be forgotten.
- If you have any questions about your data, our use of it, or your rights, contact us via support@guni.com.au
6.2 Accessing, Updating, and Deleting Your Personal Information
- To update information you provide directly, log into your account and update your account at any time.
- To terminate your account, or have your Content deleted, please contact us via support@guni.com.au We typically respond within 24-48 business hours.
- Please note: even after your account is terminated, some or all of your data may still be visible to others due to actions outside of our control, including without limitation any data
that has been copied, stored, shared, or disseminated by you (including in your Shared Content). - To request to access, correct, or delete your personal information, contact us via support@guni.com.au Although we typically respond within 24-48 business hours, please allow up to 7 days for the request to be completed. For your protection, we may require that the request be sent through the email address associated with your account, and we may need to verify your identity before implementing your request.
6.3 Our Policy Concerning Children
We recognize the privacy interests of children and encourage parents and guardians to take an active role in their children’s online activities and interests. Children under 13 (or under 16 in the European Economic Area) should not use the Services. If we learn that we’ve collected personal information from a child under those ages, we will take reasonable steps to delete it.
Parents who believe that Guni may have collected personal information from a child under those ages can submit a request that it be removed via support@guni.com.au
7. Mobile Application Access to Contact List
Guni mobile application has optional feature which, if used by you, require us to access contact list to provide messaging features. You will be notified of such access, as appropriate. If you choose not to provide the access needed to use a feature, you will be unable to use the feature. For example, you cannot send text and multimedia messages towards your contacts using Guni application if you do not permit us to access your contact list from your device. Permissions can be managed through your Settings menu on both Android and iOS devices.
Our app doesn’t require to upload or synch your contacts to our system. Contacts are locally used if you wish to send messages to your contacts via Guni messaging app.
8. Limited Use Policy
Gunisms’s use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.
9. Jurisdiction-Specific Rules
Users outside of the Australia should note that we transfer data to the Australia and other areas outside of the European Economic Area.
Additionally, for more information about the personal information we collect and how we collect it, please see the sections above entitled “Information We Collect” and “How We Get Information About You.”
To learn about the business purposes for which your personal information is collected and the categories of service providers who have access to your personal information, please see the sections above entitled “What We Use Your Information For” and “Who We Share Your Information With.” Guni does not explicitly sell your personal information or the personal information of any of our users. Since the internet industry is still working on Do Not Track standards, solutions, and implementations, we do not currently recognize or respond to browser-initiated Do Not Track signals.
10. Updates & Contact Information
Please contact us via support@guni.com.au with any questions, concerns, or disputes.
10.1 Modifications to This Privacy Policy
From time to time, we may update this Privacy Policy. If we make any material change to it, we will notify you via email, through a notification posted on the Services, or as required by applicable law. We will also include a summary of the key changes. Unless stated otherwise, modifications will become effective on the day they are posted.
As permitted by applicable law, if you continue to use the Services after the effective date of any change, then your access and/or use will be deemed an acceptance of (and agreement to follow and be bound by) the revised Privacy Policy. The revised Privacy Policy supersedes all previous Privacy Policies.
10.2 Interpretation
Any capitalized terms not defined in this policy are defined as specified in Guni’s Terms of Service. Any version of this Privacy Policy in a language other than English is provided for convenience. If there is any conflict with a non-English version, you agree that the English language version will control.
10.3 Questions
If you have any questions, concerns, or disputes regarding our Privacy Policy, please feel free to contact our privacy team (including our designated personal information protection manager) via support@guni.com.au. You can also write us at: Unit 1, 76 Cowper Circle, NSW 2763 Australia.
11. Marketing
We may use your Personal Information so that we, our wholly owned subsidiaries, agents and contractors can provide you with information about products, services (including by way of direct mail, telemarketing, email, SMS and MMS) or request your feedback for promotional purposes.
You always have the right to opt-out of receiving such information. If you do not wish to receive information from us relating to products, services, promotions and features, please contact Guni’s Support team at support@guni.com.au or call 1300 111 117.
12. Complaints or Questions
If you would like to access or correct your information please contact at:
Guni HQ,
Level 4, 11 York Street Sydney, Australia 2000
Email: support@guni.com.au
You always have the right to lodge a complaint with the Office of the Australian Information Commissioner. You can find contact details here:
https://www.oaic.gov.au/individuals/how-do-i-make-a-privacy-complaint.