How to Use SMS for Zoho CRM: A Complete Guide with GuniSMS

Home How to Use SMS for Zoho CRM: A Complete Guide with GuniSMS In today’s fast-moving business world, speed and convenience matter. Whether you’re handling sales, customer support, or marketing, your team needs a communication tool that delivers messages instantly. That’s where SMS for Zoho comes in—offering a simple, powerful way to send text messages directly from your Zoho CRM.   By integrating Zoho with GuniSMS, one of Australia’s most reliable SMS gateway solutions, businesses can automate communication, nurture leads, and improve customer engagement with ease. This guide explains how SMS works inside Zoho and how GuniSMS helps you get the most out of it.   Why Use SMS for Zoho? Zoho CRM is already known for managing leads, contacts, deals, and workflows. But adding SMS takes your communication to the next level. With SMS integration, you can:   Reach customers instantly Send updates, reminders, or alerts Automate follow-ups Reduce manual work Improve response rates Personalise your communication   SMS is direct, quick, and has one of the highest open rates in the world, making it ideal for sales teams, service providers, consultants, and small businesses. Why Choose GuniSMS as Your SMS Gateway? GuniSMS offers a fast, secure, and fully compliant messaging platform designed especially for Australian businesses. As an advanced SMS gateway, it provides:   Instant delivery Australian onshore routing Easy setup High-quality API connectivity Affordable pay-as-you-go pricing Local support   Most importantly, GuniSMS integrates smoothly with Zoho CRM, making it easy to send bulk SMS, automated SMS, and one-to-one messages—all inside Zoho. How to Integrate SMS for Zoho with GuniSMS: Step-by-Step 1. Create Your GuniSMS Account Visit gunisms.com.au and sign up for an account. Once your account is active, you’ll receive your API key, which is required for integration.   2. Log in to Zoho CRM Go to your Zoho dashboard and open Setup.Under Marketplace, search for SMS extensions or custom functions.   3. Add GuniSMS as an SMS Gateway Insert your GuniSMS API key and sender ID (from your GuniSMS account). Once connected, Zoho will be able to send messages through your GuniSMS gateway.   4. Create SMS Templates In Zoho CRM, go to Templates → SMS Templates.Create templates for: Follow-up reminders Appointment confirmations Payment alerts Lead nurturing messages Marketing broadcasts Templates save time and ensure consistent messaging.   5. Send SMS Directly from Zoho Once GuniSMS is connected: Open any lead or contact Click the SMS option Choose your template Hit Send The message will be delivered instantly through the GuniSMS SMS gateway.   6. Automate SMS with Zoho Workflows Automation helps you send messages even when you’re offline.You can trigger SMS for: New lead creation Missed calls Form submissions Deal stage updates Subscription renewals Just set your workflow rules and let GuniSMS handle the delivery. What Can You Do with SMS for Zoho? Here’s how businesses use the GuniSMS + Zoho integration daily:   Send appointment reminders Share invoice links or payment confirmations Follow up with leads instantly Update customers about orders Run targeted SMS campaigns Send system alerts or internal team messages   The combination of Zoho’s CRM power and GuniSMS’s reliable SMS gateway creates a complete communication system for your business. Final Thoughts Using SMS for Zoho with GuniSMS helps your business communicate faster, automate more tasks, and build stronger customer relationships. Whether you’re a small business, a growing startup, or an established service provider, this integration gives you everything you need to deliver timely, effective communication.   If you’re ready to improve your customer engagement, visit GuniSMS and start using SMS inside Zoho CRM today. Sign Up Share Via Facebook Instagram Twitter Whatsapp Youtube Linkedin